Exercise 9
McDonalds Fast food establishment Counter near front, seats to the side. Drive through on the outside. Customer can order via counter, self-ordering service or drive through. After ordering, go to counter and pay. Pick up food after waiting for it to be made. Customers need to wait longer for food if its busy Customers need to wait for seats if its busy or a second is closed for cleaning Wait staff have multiple duties such as cleaning, serving and making the food (very busy) External factors Other customers can increase wait time which can lead to a negative experience (long wait times) Internal factors Worker low motivation leading to 'half-assing' making the food. If its busy can take a long time for food to be complete. Can decrease wait time by allowing customer to order online then go pick up in person. It can reduce the wait time of customers and reduce the amount of people in store which may lead to a different experience. Less wait time = better Te
Comments
Post a Comment